**Job Description:**
Job Summary
Responsible for developing, delivering, and tracking training activities for Service Desk and Field Services staff. Develops training processes and standards resulting in increased productivity. Responsible for collaborating with management and Human Resources in the development, implementation and tracking of training needs for employees. May provide coaching and mentoring to more junior Training Specialists.
Job Responsibilities

+ Develops, implements, and delivers training programs to Service Desk and Field Services staff. Identifies and develops training programs through needs assessment, observations, and review of key performance indicators.
+ Creates training course content as appropriate for the Service Desk or Field Services staff under the direction of the Training Manager.
+ Designs and creates training presentations and job manuals, job aids and other support training materials.
+ Manages the development of trainin...