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Senior Specialist Solutions Architect (Amazon Connect)

Company

Amazon

Location

london, england

Type

Full-time

Requirements

  • AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying
  • Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
  • Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
  • 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer-facing roles
  • Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation
  • Contact center domain expertise including understanding of IVR/IVA design, rou...

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