Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
Provide exceptional customer service by addressing inquiries promptly and efficiently
Troubleshoot and resolve technical issues related to the Equator platform
Conduct product demonstrations to showcase the benefits of Equator's services
Maintain accurate customer records and update information in the CRM system
Collaborate with the sales team to identify potential upselling opportunities
Assist in the development and implementation of sales strategies to increase customer retention