Senior Specialist – Client Success and Delivery

Years of Experience

8-10 Years – At Least 4+ Years in a Similar Role

Education

Bachelor's in computer science, Computer Engineering, Information Technology, Information Systems or Equivalent.

Skills

• Experience in client-facing operational management
• A proven expert in your area of specialism of support and managed service in enterprise Clients
• Have strong experience of leading service delivery and contributing to the crafting and maintaining of propositions
• Experience and ability to lead the discussions around the support and managed service requirements with the Client and shape the best-fit solutions from the company Cyber Managed Services portfolio
• Experience in ITSM processes
• Knowledge in Security, Infrastructure, Application, and Desktop Management.
• Experience creating, analyzing, and improving related KPIs ...