Providing IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering;
Working as part of the team providing transition management support from new to mature solutions within their domain; supporting change projects by ensuring that best practices are adhered to during all phases of implementation.
Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring).
Requirements
Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals
Collaborates with others to plan, test, and implement new and existing projects within the organization.
Demonstrates expertise in transitioning business processes from one phase of ITIL to an...