Elevate customer experience as a Senior Solution Architect for Amazon Connect within Bell's Solution Delivery team. This role focuses on architectural design and deployment of CCaaS cloud solutions.
As a Senior Solution Architect, you will be the technical authority on Amazon Connect, guiding enterprise clients through cloud transformations. You will design resilient solutions, oversee delivery partners, and ensure compliance with Bell’s architectural standards. A strong focus will be on implementing Conversational AI and cloud-based contact center migrations, using AWS services for seamless integrations.
Key Responsibilities:
• Architect and document secure Amazon Connect solutions
• Manage external partners for delivery project alignment
• Design integrations with AWS services and CRMs
• Lead implementations of AI-driven customer experience tools
• Mentor teams and oversee project phases for compliance
Requirements:
• 7+ years in enterprise IT solution arch...