Service Scope

• Incident Management – Triage in scope. Setting up the NOC bridge is the responsibility of the GMF NOC team. If resolution requires code fixes, it will be handed off to the GMF L3/L4 team.
• Only Prod Environment is in scope.
• Application monitoring of all components in production.
• Coordination between teams to resolve issues.
• Debugging of issues.
• Minor fixes only in scope (configuration changes, updating credentials, updating certificates).
• Vulnerability remediation – limited to running the DevOps pipeline as per the standard remediation policy.
• Infra provisioning using the DevOps pipeline (Terraform skills) as per the standard operating procedure.

Staffing Requirement

• Primary skill – Net, Azure, DevOps, Integration Services.

Secondary skill – Familiarity with vulnerability remediation and infra provisioning.

Extra Information

Intermedi...