Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
Communication and problem-solving skills to deliver support services for business applications
The successful candidate for the role will be responsible for the following systems/apps (but not limited): - SAP - Evolve
Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
Investigate and analyse system issues to determine cause of issues ...