Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
Designs complex Professional Services (PS), Support Services (SS) and Managed Services (MS) solutions to meet client requirements by integrating technology and service design across multiple domains.
Works across multiple teams in the design of the PS, SS & MS offering.
Tests and validates new design features and delivery models or recommends improving existing service offers that are taken to market.
Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
Directs the validation processes by obtaining sign‑off from technical, service and costing stakeholders.
Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.