Role Overview

The ServiceNow Platform DBA/Architect is the technical authority for the Now Platform, responsible for platform architecture, data modeling, and operational health across environments. This role balances hands-on administration (upgrades, performance tuning, security controls, and troubleshooting) with forward-looking design and governance to ensure the platform remains scalable, secure, and maintainable. The position owns the CMDB/CSDM data foundation, guides integration patterns, and establishes development standards that enable reliable delivery of enterprise workflows.

Key Responsibilities

• Platform architecture & roadmap: Define target-state architecture and a practical roadmap; establish guardrails for configuration vs. customization, technical debt management, and upgrade-safe design
• CMDB/CSDM & data architecture ownership: Design and govern CMDB class models, relationships, and lifecycle states aligned t...