Required Skills & Experience
Exp Level: 5-9 Years
ServiceNow Technical Expertise
- Deep understanding of the ServiceNow data model , especially CMDB, Incident, Change, Request, and Asset tables .
- Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs .
- Hands-on experience configuring MID Servers and managing integrations (can be optional)
- Proven ability to rebuild or modernize workflows from legacy ITSM platforms.
Data & CMDB Expertise
- Expertise in data mapping, normalization, reconciliation, and relationship modeling .
- Strong understanding of ServiceNow CMDB.
- Experience handling large-scale data migrations with high data quality standards.
ITSM & Process Knowledge