Roles and Responsibilities

• Participate in project planning and implementation.
• Lead the implementation team to deliver solutions based on the ServiceNow platform.
• Collaborate with cross-functional teams and the customer to deliver high-quality solutions, improve processes, and provide technical support.
• Manage, oversee and spearhead activities related to coding, customization, configuration and integration of the ServiceNow platform.
• Be involved in various project roles. Analyze customer requirements, develop technical solutions and participate in post-implementation support.
• Ensure seamless integration of ServiceNow applications with external systems and aligning them with business objectives.
• Monitor and review the work of less-experienced team members.
• Enforce compliance with security policies and best practices.
• Contribute ideas and innovations to improve our products and processes.