Role - Senior Service Delivery Manager
Exp - 8 to 12 years
Location- Pune
Work model - 5 days work from office.
Domain - Payment's domain mandatory
Key Skills - Incident Management, Change Management, Escalation Management, SLA, KPI, ITIL, Risk Management, Service Delivery Management, Client/Stakeholder Management
Budget - 18 LPA
JOB MISSION
As part of Payment Services, the individual will own end-to-end service delivery for assigned clients, ensuring operational stability, SLA compliance, customer satisfaction, and effective governance of contractual and commercial commitments.
The role requires close collaboration with Support, Infrastructure, Engineering, Dev Ops, Security, Product, Finance, and Client teams to deliver high-quality services, manage risks and escalations, and drive continuous service improvement.
JOB OBJECTIVES
Service Delivery and Commercial Governance
Own end-to-end service delivery and ensure adherence to SLAs, KPIs, contractual...