Job Title: Senior Security Engineer

Job Location: Sanpada, Navi Mumbai

Experience: 3+ yrs of experience

Job Summary

We are seeking an experienced Level 2 Technical Support Engineer to provide 24/7 support for cybersecurity products across multiple platforms. This is a product-based role (NOT SOC Analyst) focused on troubleshooting, configuration, and operational support for endpoint, email, and network security solutions , including EDR/XDR technologies from Trend Micro and other leading vendors .

Key Responsibilities

Core Support Responsibilities Deliver Tier 2 technical support for: Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors. Respond to customer inquiries via phone, email, and live chat promptly and professionally. Diagnose and resolving issues related to installation, configuration and system performance. Escalate complex cases to Tier 3 or engineering...