**Job Description:**
**Job Summary**

This role involves leading an analytics team which studies a variety of contact center and enterprise data sources to formulate actionable insights which improve the customer experience and/or lower our cost to serve. Collaborate with stakeholders and SME’s in various parts of the business to drive insights that enable continuous improvements of our business processes. Innovate new ways to use data to solve business problems. Responsible for driving decisions through insights and data driven recommendations. Play a leadership role by sharing best practices mentoring other analysts on the team. Drives continuous improvement and a focus on quality. In addition, assist the divisional analytics manager with the formulation of training plans for others on the analytics team.

**Job Responsibilities**

+ Work with business stakeholders to understand the business challenges and opportunities and then identify the related a...