• Regional governance and enablement role supporting Southeast Asia Epson Sales Companies (ESCs) in the development and management of Epson’s Service Partner ecosystem.
• Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region.
• Work closely with ESC Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence.
• In scope for both B2C and B2B Service Partners.

Key Responsibilities

Partner Governance

• Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
• Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development init...