NATIVE ENGLISH SPEAKERS ARE HIGHLY PREFERRED DUE TO THE DEMOGRAPHY

Job Title: Senior Receptionist

Function:

Customer Service Support & Coordination

Location:

Jumeirah Islands Pavilion

PURPOSE OF THE ROLE

The Senior Receptionist provides Members and Guests with the first impression of the fitness facility and the brand. Front of House staff must be friendly, calm, courteous and capable of handling all types of enquiries.

Client Management

• Welcome Members and Guests into the facility.
• Answer phone calls emails and social media messages promptly.
• Provide excellent customer service and answer questions about classes memberships and facilities.
• Handle new client sign-ups waivers and orientation.
• Nurture track and communicate with leads daily.
• Qualify new leads through preset questions and follow up and/or delegate to a senior team member.