At the direction of the Managing Director/Operations
Director, the Senior Program Manager leads client services team members and
manages program deliverables across assigned clients and sites. The Senior
Program Manager implements account plans and operational strategies to achieve
all service level metrics, maintains budget accountability/profitability, and
maintains proactive communication with established clients to ensure successful
commercial development and account retention. Fosters client and key partner
relationships to gain a solid understanding of the total workf...