**Overview**

In Engineering Operations (EngOps), we drive operational excellence across the Microsoft Cloud to improve reliability, security, and customer trust at scale. The EngOps Customer Reliability Engineering (CRE) team has combined a customer-first and engineering-minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.
Owning Customer Health within CRE, our mission is to reduce risk, improve customer health and restore trust for critical customers. We work with customers to strengthen workload resiliency, resolve escalations, and scale through standards, integrated AI, and targeted platform improvements.We obsess over improving both customer outcomes and Azure platform reliability.  
As a Customer Experience Program Manager, you will lead a portfolio of high-impact initiatives focused on improving th...