Description
Own Amazon Global Logistics' Voice of Shipper product and transform customer feedback into strategic investment that shape the global network. Define the vision, roadmap, and execution to build a scalable, data-driven insights capability, driving decisions that directly influence product strategy, customer experience, and business performance at scale.

Key job responsibilities
- Own the Voice of Shipper product strategy, roadmap, and execution, building scalable mechanisms to capture end-to-end customer sentiment across the logistics journey

- Synthesize multi-source customer signals into decision-grade insights, identifying key drivers of satisfaction, pain points, and opportunities that inform product prioritization and investment decisions

- Deliver executive-ready narratives that translate customer insights into clear investment recommendations and business impact

- Partner with Product, Sales, Marketing, Operations, and Data Sc...