Job Category: Ancillary
Job Description We are seeking a dedicated and service‑oriented Senior Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.
Key Responsibilities - Billing & Enquiries Handle billing, payments, and patient enquiries promptly and professionally.
- Referrals & Coordination Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
- Service Excellence Manage patient feedback, support service recovery efforts, and uphold service standards.
- Clinic Operations Support Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic fu...