Job Title: Senior Operations Manager – Telco Sales Account

Department: Operations

Reports To: Director of Operations / Vice President of Operations

Location: Alabang, Muntinlupa City

Work Set Up: Onsite 100%

Position Summa

ryThe Senior Operations Manager is responsible for leading the end-to-end operations of a telecommunications sales account within a contact center/BPO environment. This role ensures the achievement of revenue, sales conversion, productivity, quality, customer experience, and financial objectives while driving continuous improvement and developing high-performing operations leader

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The ideal candidate is a strategic and data-driven leader with extensive experience managing outbound or inbound sales operations, coaching frontline leaders, and collaborating with clients to deliver...