Job Description

• Oversee the overall performance of Service teams within the contract.
• Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.
• Ensure contract compliance and meet or exceed KPIs.
• Foster a culture of service excellence and continuous improvement
• Monitor and update account processes and procedures
• Collaborate with Site Lead to develop and execute strategic business plans
• Maintain data integrity in management systems
• Deliver contractual and ad-hoc reports punctually
• Support engineering during planned or unplanned power shutdowns.
• Uphold safety protocols and crisis management procedures
• Oversee supply chain delivery, ensuring service quality
• Ensure accurate and timely financial reporting and billing
• Manage staff performance, development and recruitment
• Enf...