The Senior Executive is responsible for overseeing and ensuring the efficient execution of daily operational activities by coordinating teams, vendors, and workflows to achieve timely service delivery in line with SLAs and organizational standards. The role focuses on monitoring performance, ensuring compliance, resolving operational issues, and driving continuous improvement to enhance efficiency, service quality, and customer satisfaction.

Key Accountabilities

Work Plan

• Plan and execute daily operational activities to ensure efficient service delivery in line with SLAs and organizational standards.
• Coordinate with internal teams and vendors to ensure timely completion of maintenance and service tasks.
• Monitor workflow execution to ensure adherence to schedules, processes, and quality standards.
• Support resource planning and allocation to meet operational requirements effectively.
• Track and monitor key pe...