• Demonstrates a strong working knowledge of how IT processes enable employee productivity
• Employs a consultative and proactive approach to understanding requirements, designing effective techniques, and identifying opportunities for improvement
• Applies hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiences
• Demonstrates experience managing IT initiatives and reporting on progress across multiple teams and a wide range of audiences
• Assists in leading internal efforts to share lessons learned and promote continuous improvement
• Provides escalation assistance to Helpdesk and IT support specialists with issues surrounding software and programs and acts on IT requests.
• Provides training and guidance to team members as needed
• Manages and supports licensing of third-party tools
• Implements manage and support the Client Active directory and GPO...