The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.

The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.

Responsibilities:

Network Operations & Support

• Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
• Operate within a shift-based support model to ensure continuous service availability
• Maintain high standards of ticket management with accurate updates and SLA adherence
• Provide clear, timely communication to customers a...