Job Overview

This role sits within the Enterprise Network Operations team as a technical authority across Support, Design/Delivery, and Automation functions. You will ensure stability, performance, and continuous improvement of critical network services, provide operational expertise, influence engineering decisions, and maintain relationships with internal customers.

What you'll do

• Escalation for critical, high severity network incidents; analytics and forensics for major incidents
• Delivery of management platforms and new toolsets for the Support organisation
• Drive process improvements within the wider Enterprise Networking organization
• Contribute to infrastructure project deliverables and work with business customers
• Mentor Support engineers and contribute to career development
• Collaborate with Support, Automation, Design/Delivery, Security and other infrastructure teams to ensure aligned end‑to...