Senior Network Engineer

Company

ThunderSoft

Location

bayan lepas, penang

Type

Full-time

24x7 Remote Network Monitoring & Management. 
Own the networking issues connecting and supporting the corporate and shared network environment. 
Drive critical issue resolution/Break-Fix for P1/P2 issues. 
Coordinate and work with the external vendors for various operational issues and projects. 
Provide hardware support & maintenance for all networking components. 
Manage existing and new networking solutions, including monitoring the network stability and uptime. 
Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. 
Handle escalated issues from L1/L2 team and provide timely resolution. 
Responding and documenting outages and circuits down through incident reporting. 
Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. 
Interact with various internal users in evaluati...
        

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