Drive innovation in cloud contact center solutions at TELUS Digital as a Senior Manager of Solutions Architecture for Genesys CCaaS. This remote/hybrid position combines technical prowess with client-facing skills.

Leverage your expertise in Genesys Cloud CX to architect cutting-edge solutions that meet the complex demands of today's clients. You will oversee the pre-sales process, ensuring that your teams deliver exceptional solutions tailored to various industry needs while maintaining a focus on sales integration.

Key Responsibilities: • Spearhead technical pre-sales efforts including client workshops • Architect comprehensive contact center solutions with Genesys Cloud • Collaborate with sales for accurate solution scoping and proposals • Showcase demos that highlight product capabilities across industries • Draft detailed technical documentation and designs

Requirements: • 5+ years in solutions architecture or technical consultancy • Proven expertise in ...