Job Summary

The Senior Manager – Performance & Reporting is responsible for leading facilities management performance monitoring, data governance, and reporting across large-scale infrastructure and operational facilities.

The role oversees the Helpdesk and Duty Management teams while acting as the central authority for data, reporting, dashboards, and performance analytics. This position ensures accurate, timely, and insight-driven reporting, leveraging systems and data analysis to enhance operational efficiency and service delivery within a complex 24/7 environment.

Key Responsibilities

FM Operations Coordination

• Lead the FM Helpdesk and Duty Management teams responsible for coordinating daily facilities management activities.
• Ensure effective prioritization and resolution of asset faults, service requests, and operational issues.
• Maintain 24/7 operational coverage for facilities support services.