Job Overview

To manage the processes, teams, and resources for port operations, contributing to operational effectiveness, client/customer satisfaction, reduced risk, profitability, and compliance with relevant policies and regulatory requirements.

Duties & Responsibilities

• Execute own work and team work according to set operating procedures and service level agreements.
• Ensure continuous client interaction, communication, and feedback.
• Ensure complaints are handled effectively.
• Provide oversight over the port operations function and ensure port operations adhere to their service level agreements.
• Interact with transporters and service providers in port on a regular basis and ensure a good working relationship is maintained.
• Provide strategic input into the planning function to ensure delivery schedules are planned and executed in a cost-effective manner.
• Ensure that deliveries are monitored and expe...