At Tripledot, we don't just build games; we build engines of scale. As the Senior Manager of Service Ops, you are the architect of the internal Product—the digital environment where 2,500+ of the world’s best game makers live. Forget traditional, slow-moving IT. We need a leader to turn our Helpdesk into a high‑velocity TechOps machine. You’ll be responsible for unifying 12+ global studios into a single, seamless support experience. Your mission is simple: remove every technical roadblock standing in the way of our teams, using automation and AI to make support feel like magic.

Key Responsibilities

• Lead and Develop Global Team: Directly manage, mentor, and scale the geographically dispersed Service Operations team. Foster a culture of high performance, continuous learning, and seamless collaboration across all global teams.
• Strategy & Roadmap Ownership: Define and maintain the strategic roadmap for all End User Experience initiati...