OPD Operations Management

• Ensure smooth functioning of consultations, diagnostics, and support services
• Monitor patient flow to reduce waiting time
• Patient Experience-Improve patient satisfaction and service quality
• Handle escalations and grievances
• Team Leadership- Supervise front desk, nursing, and support staff
• Conduct training and performance reviews
• Coordination- Work closely with doctors, diagnostics, pharmacy, and billing teams
• Ensure proper scheduling of consultants
• Process Improvement- Implement SOPs and optimize workflows
• Use data to improve efficiency (TAT, footfall, revenue)
• Compliance & Quality-...