**Role Summary**

The Senior Manager – Health Process Training is responsible for leading the design, development, and delivery of training programs within the Health Benefits Operations domain. This role ensures that employees are equipped with the knowledge, tools, and skills required to deliver high-quality services across health benefits administration processes, while driving continuous improvement in performance, compliance, and customer outcomes.

**Key Responsibilities**

1. Training Strategy & Leadership
- Define and execute the training strategy for Health Benefits operations aligned with organizational objectives
- Lead and manage a team of trainers and instructional designers
- Establish training frameworks to support onboarding, cross-skilling, and continuous learning
- Drive a culture of learning and performance excellence across teams

2. Learning Design & Development
- Design and develop training content including SOPs, pre...