To orchestrate and scale a modern, product-driven IT operations function across cloud, infrastructure, digital workplace, service management, and enterprise platforms — retaining full internal accountability for service outcomes, platform governance, and transformation execution within a lean internal structure and a highly outsourced, multi-vendor delivery model.

Key Accountabilities : 

• Lead and align multiple IT operational domains: cloud platforms and FinOps; infrastructure, network and digital workplace; IT service delivery and automation; and the ServiceNow enterprise workflow platform.
• Ensure all domains operate as integrated products, not siloed services, with end-to-end accountability for service performance and user experience.
• Translate enterprise strategy into coordinated operational execution across domains.
• Establish and chair a weekly IT Operations Governance Forum , bringing t...