Core Responsibilities
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Oversees the network team, which provides network services, including designing, installing, configuring, and integrating new network technologies. Ensures network installations meet standards and align with the divisional strategy.
3. Manages the resolution of the most complex issues elevated from Support Center and Technical Services groups. Ensures problem identification, escalation, and resolution occurs in an expedient...