Provides strategic leadership, direction, and operational excellence for the Colleague Support (CS) function across Absa. The role ensures that colleague-facing support services deliver consistent, efficient, and high-quality experiences aligned with Human Capital (HC) strategies and Absa’s broader organisational goals. The incumbent drives innovation in support operations, embeds best practice service delivery models, ensures robust performance management, and leads a team of CS Managers and ER Specialists. This role also oversees change adoption, technology enablement, and continuous improvement initiatives that enhance colleague satisfaction, operational efficiency, and the overall colleague experience across Absa’s multi-country footprint.