Job Description

What is the opportunity?

We are seeking a Sr Manager,  Business Management and Initiatives professional to serve as a critical support resource for the PH&N IC branch network. This role combines operational expertise and strategic thinking to drive business efficiency, support technology initiatives, and enhance operational excellence. You will play a pivotal role in standardizing best practices, enabling branch network operations, and delivering operational insights that inform key business decisions. Be the first point of contact for escalation and resolution of issues from the front office

What will you do?

• Be the first point of contact for front office teams to resolve client issues

• Document operational processes and procedures to capture and store internal controls

• Coordinate design phases for development projects, identifying and resolving issues

• ...