About This Opportunity

We are looking for a Senior IT Technician to oversee IT support services and project‑related activities across a number of our secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short‑term absences and vacancies, ensuring the delivery of high‑quality ITIL‑aligned IT services.

Your Responsibilities Will Include

• Providing high‑quality technical IT support, advice and guidance to staff, students and head office employees where necessary
• Ensuring IT support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated
• Ensuring that IT support tickets are resolved within the target resolution time
• Re‑routing and/or escalating IT support tickets to the appropriate team as necessary
• Identifying, implementing and documenting workaro...