Provides support for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals.
Responsibilities - Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
- Tracks PC problems and resolves them in a prompt and courteous manner.
- Logs, monitors, resolves and closes tickets in the Service Desk Tool.
- Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
- Works on software installation, update, and configuration as directed by PC Coordinator(s).
- Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll‑down process.
- Maintains configuration of printers, copy machine and PABX (or VOIP) etc.
- Updates support information s...