Senior IT Support Engineer (AS400, RPG Programming) Responsibilities
System Support (Problem Solving & Troubleshooting)
Provide programming support for WINGS and related sub systems
Provide helpdesk support to ERP System
Investigate, troubleshoot, and solve WINGS problems
Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries
Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)
System Management
Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data
Check and improve system operation in subsidiaries through suggestions and feedback from users