About the Role

The Senior IT Field Support is responsible for handling complex technical issues and ensuring consistent IT operations across multiple systems, locations, and subsidiaries. This role extends Level 2 capabilities by managing cross-site issues, multi-location coordination, and advanced troubleshooting, while maintaining stable workplace and outlet environments.

This role focuses on operational IT infrastructure across subsidiaries, and does not include product, SaaS, or cloud infrastructure systems.

Key Responsibilities: What your day-to-day looks like

• Resolving complex and recurring incidents across multiple office and outlet locations
• Troubleshooting advanced issues in endpoints, systems, and workplace networks across subsidiaries
• Coordinating cross-site issue resolution and ensuring consistency in configurations
• Supporting large-scale rollout of systems, outlet setups, and upgrades across loca...