Support daily visual management to ensure KPIs and SLAs are being met or exceeded, providing operational support to the People Leader.
Continuously improve the employee support processes and knowledge base through feedback analysis, identifying areas for enhancement, and provided recommended solutions.
Identify opportunities for process automation and optimization, streamlining employee support and data administration workflows.
Develop and implement training programs for the HR Shared Services team to enhance their skills and knowledge in providing top-notch HR support.
Maintain accurate and up-to-date employee records to include personal information and payroll inputs.
Collaborate with HR and payroll teams to ensure accurate and timely processing of employee data, including new hires, terminations, promotions, and salary adjustments.