Reference: JHB -TR-1

We are recruiting for a Senior Helpdesk Support Engineer.

Duties & Responsibilities

Customer Service
Receive calls from senior customer engineer/help desk. Verify/identify problems with help desk. Contact users to get clarity on problems and troubleshoot. Provide telephonic support to users if possible. IT Support
Train users on how to use IT equipment. Hardware Maintenance and Repairs
Undertake maintenance and repairs on damaged and repairable hardware. Report on uneconomical repairs. Network and Telephone Support
Provide daily operations support and maintenance for network and telephone infrastructure (1st line support). Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists. CSN Support
Respond to remote/satellite customer call-outs (hardware, software, and network calls). Provide telephone infrastructure (1st line support). Travel to and from customer locations...