A global customer experience solutions provider is seeking a Genesys Solution Architect to lead the design and governance of Genesys Cloud CX implementations. The ideal candidate will have over 6 years of experience in enterprise contact center environments, with a strong background in APIs, integrations, and platform configuration. Responsibilities include collaborating with clients, mentoring teams, and ensuring optimal delivery. Excellent communication skills and Genesys certifications are preferred. This role is based in Quezon City, Philippines.
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