Role Profile

Deliver a range of high level technical business support tasks to deliver high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team.

Key Responsibilities

• Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer-focused outcomes.
• Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way.
• Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight.
• Safely and compliantly extract, manage, and analyse data from Group systems such as GDW...