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Senior Executive-Workforce Management-WFM | MOA

Company

EXL

Location

remote, romblon

Type

Full-time

Senior Executive-Workforce Management-WFM | MOA

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Job Info

  • Job Identification 12975
  • Posting Date 04/29/2026, 05:29 PM
  • Job Role Real Time Analyst-Real Time Analyst (RTA)
  • Experience (In Years) 0-3

Job Description

  • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
  • Knowledge on WFM systems such as Avaya CMS.

Responsibilities

  • Efficiently manage intra-day staffing and service level.
  • Provide timely, accurate reports on intra-day performance.
  • Monitor and drive schedule adherence.
  • Communicate effectively with internal and external customers.
  • Perform other duties and assignments as directed.

Qualifications

General Skills

  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail...

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