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Senior Executive - Tenant Relations (Marketing)

Company

Inter Island Group

Location

Kuala Selangor, Selangor

Type

fullTime

Job Responsibilities

  • Develop and implement tenant relations strategies to enhance tenant engagement, satisfaction, and retention across multiple shopping malls.
  • Analyze tenant sales performance, feedback, and portfolio data to identify trends, opportunities, and improvement areas.
  • Create, standardize, and maintain tenant relations tools, SOPs, communication materials, onboarding guides, and marketing guidelines.
  • Lead and coordinate regional tenant engagement programs, campaigns, appreciation events, and portfolio-wide initiatives.
  • Provide guidance, training, and support to mall-based Tenant Relations and Marketing teams to ensure best practices and consistent service delivery.
  • Collaborate with internal stakeholders and mall management teams to drive successful execution of tenant-focused programs and projects.
  • Monitor program performance, prepare reports, and evaluate ROI to support business objectives and c...

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