1.CompliancewithallcompanyproceduresandHealth&Safetypolicies.
2.DownloadpendingcomplaintsfromFSMatregularintervals.
3.Allocatecomplaintstoengineerswhichareregisteredin FSMimmediately.
4.UpdatesparesrequirementinFSMbasedonengineer’sfeedbackfromtheretailoutlet.
5.Co-ordinationwiththestoresteamfordispatchofrequiredsparestotheengineers.
6.TakeregularfeedbackfromengineersandupdateFSMandoilcompanyportalaccordingly.
7.Sendquotationstocustomersforchargeablejobs.
8.AttachapprovalcopyreceivedfromcustomeragainstitsworkorderinFSM.
9.FollowupwithengineersforBreakdownservicereports.
10.SegregatebillableservicereportsandattachitagainstitsworkorderinFSM.
11.Respondtocustomercallsande-mails.
12.Followupwithserviceengineerstosenddefectivesparestoservicecentreonaweeklybasis.
13.EnsuretimelyexecutionofDUinstallationandprojectjobs.
14.Engineersupportduringintroductionofnewequipmentornewbusinessactivity.
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