Direct communications with guests before arrival to coordinate a smooth check‑in Welcome guests during check‑in and giving a fond farewell to guest while checkout. Ensure that all check‑ins and check‑outs are handled smoothly without unnecessary delay or discomfort to any guest.
Providing excellent customer service as per company standards.
Meeting the guests at the reception while check in and check out.
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
Ensuring excellent customer feedback and reviews on all the platforms and channels applicable.
Apartment inspections and follow up with guests about apartment condition after check in.
Managing security deposits from guests and return on check out after inspection and confirmation.